Your privacy matters to us. This page explains exactly what personal information jackpot go collects, why we collect it, how we use it, and the rights you have over your own data as a member based in the Philippines.
Last updated: 2025. Applies to all registered members and visitors accessing jackpot go from the Philippines.
A clear breakdown of the personal data jackpot go handles and the purpose behind each type.
When you register on jackpot go, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, ensure you meet the minimum age requirement of 21 years, and keep your account secure. We also collect your preferred currency and payment method details to process deposits and withdrawals in Philippine pesos smoothly. Your account information is stored securely and is only accessible to authorised jackpot go staff who need it to operate your account. You may update most of your account details at any time by contacting our support team.
Every deposit, withdrawal, bonus claim, and bet placed on jackpot go generates a transaction record that we retain for regulatory and security purposes. This data includes the amount, date and time, payment method used, and the outcome of each transaction. Transaction records allow us to resolve disputes quickly, detect unusual activity, and comply with anti-money laundering obligations under Philippine law. We do not store full card numbers or sensitive payment credentials on our servers — these are handled by our certified payment processors. You can view your own transaction history at any time from within your account dashboard.
When you access jackpot go from your mobile browser or any device, we automatically collect technical information such as your IP address, device type, operating system, browser version, and session duration. This data helps us optimise the platform for the devices most commonly used by our members in the Philippines, diagnose technical issues, and improve overall performance. Usage data also includes which games you play, how long you spend on each section, and which features you interact with most. We use this information in aggregate to improve our slot games, fish games, and sports betting experience. This data is not used to identify you personally beyond what is necessary for security and platform improvement purposes.
Any messages, emails, or chat conversations you have with the jackpot go support team are recorded and stored to help us resolve your enquiry accurately and efficiently. These records allow us to follow up on open issues, maintain a history of your interactions with us, and train our support staff to provide better service. Communication data is kept for a reasonable period after your enquiry is resolved and is only accessible to relevant support and compliance personnel. We will never share the content of your support conversations with third parties except where required by law or to investigate a suspected breach of our Terms and Conditions. If you contact us by email, please use the address provided in the footer of this page.
We only use your data for purposes that are directly connected to running a safe, fair, and enjoyable platform for members in the Philippines.
Your personal data is primarily used to create, maintain, and secure your jackpot go account. This includes verifying your identity when you register, processing your deposits and withdrawals in Philippine pesos, and ensuring that only you can access your account. We also use your information to apply responsible gaming limits you have set, send you important account notifications such as password changes or unusual login alerts, and communicate promotional offers you have opted in to receive. Without this core data, we would not be able to provide you with a personalised and secure gaming experience. We process this data on the legal basis of contractual necessity — it is required to fulfil our obligations to you as a registered member.
As an online gaming platform serving members in the Philippines, jackpot go is subject to legal obligations that require us to collect and retain certain personal data. These include identity verification and Know Your Customer (KYC) checks, anti-money laundering monitoring, and reporting obligations to relevant Philippine regulatory authorities. We may be required to share your data with government agencies or law enforcement bodies if we receive a lawful request to do so. Retaining transaction and account records for a defined period is also a legal requirement, even after you close your account. We process this data on the legal basis of compliance with applicable law, and we take our obligations in this area very seriously.
We use aggregated and anonymised usage data to understand how members interact with jackpot go, which games are most popular, and where the platform experience can be improved. This analysis helps us decide which new slot games, fish games, and sports betting markets to introduce, and how to make the mobile experience faster and more intuitive for users across the Philippines. Analytics data does not identify you personally and is never shared with third parties in a form that could be linked back to your account. We may also use your data to personalise the content and promotions you see on the platform, based on your gaming preferences and activity history, where you have consented to this. You can opt out of personalised recommendations at any time by contacting our support team.
As a member based in the Philippines, you have clear rights regarding the personal information we hold about you.
You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe and in a clear, readable format.
If any of your personal details are inaccurate or out of date, you have the right to request a correction. Contact our support team and we will update your records promptly.
You may request deletion of your personal data, subject to any legal retention requirements that apply. Closing your account triggers a data review and deletion process.
You can object to certain types of data processing, including direct marketing communications. We will honour your objection unless we have a compelling legal reason to continue.
Where technically feasible, you may request your data in a portable format so you can transfer it to another service. Contact our support team to make this request.
To exercise any of these rights, reach out to our support team using the contact details in the footer. We aim to respond to all data requests within 30 days.
If you have any concerns about how jackpot go handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also visit our FAQ page for quick answers to common questions.